CALM Consulting takes all compliments, complaints, and feedback seriously. Our values are “excellence, acting with courage, being client focused and continually working to improve ourselves and our services”. This can only be achieved through hearing about your experiences and thoughts.

Your compliments, complaints or feedback will be managed: –

  • with gratefulness and respect
  • with no prejudice or bias
  • in a culturally appropriate manner and inclusive manner
  • in a responsive and timely way – we will respond within 48 hours

 

How to provide feedback and compliments or make a complaint: –

  • Remember you are welcome to remain anonymous
  • If you are wanting a resolution or response provide us with your details
  • Talk to your trainer directly and try to resolve the issue
  • Give us a call on (07) 30776536
  • Send an email or letter to admin@keepcalm.org.au or mail PO Box 314 Capalaba QLD 4157
  • Provide your feedback here https://www.keepcalm.org.au/contact-us/

If you aren’t satisfied with the outcome, the below agencies might be able to assist